Level One Tech Support

Robotech CAD Solutions, Inc. is a system integration group for CAD (Computer Aided Design),
BIM (Building Information Modeling), CAFM (Computer Aided Facility Management) and IWMS
(Integrated Workplace Management System) applications since 1983. Robotech offers computer
automated solutions for Building Design with Autodesk products, and for Facility Management
with ARCHIBUS products. Robotech offers all the necessary technical and support services for
deploying and maintaining the supported systems. Our professional staff includes experienced
developers, trainers, network specialists, subject matter experts and application engineers to
maintain our clients’ design and facility management systems, and make them successful and
profitable with their operations. Offered implementation services include needs-analysis, system
integration, turn-key deployment, customizing, database development, professional staffing,
consulting, classroom and custom training, production services and continuous technical support
on site and via remote.

Key Benefits:

When you choose Robotech as your technology partner, you can be assured of:

  • Highly trained staff who accelerate your response time and issue resolution
  • Excellence in the level of customer service provided
  • Web-based call center technology
  • Certified product specific tech support engineers
  • Certified classroom and custom training programs at our Authorized Training Center (OTC)
  • Support options that capitalize on your application investment while maintaining productivity.

Your company is unique; we offer a variety of support programs that cater to your individual
requirements and needs.

Definition:
Level I support is a remote technical support program that we provide to our clients by phone,
email and web sessions. The program covers supported Autodesk products purchased from us at
no cost. The program includes application tech support in single-user (standalone) installations in
regular use by a trained user, and is available during our regular office hours.

For other levels of support and training at our Autodesk Authorized Training Center (OTC) in
Hoboken, NJ, please contact us at 201-792-6300 or TheTeam@robotechcad.com