Robotech CAD Solutions Technical Support Team includes knowledgeable experienced application engineers dedicated for helping you maintain your CAD, BIM, CAFM and IWMS operation. The team is equipped to streamline installation and maintenance of the software products we offer, including Autodesk’s AutoCAD, Revit BIM Architectural and MEP, Civil 3D and ARCHIBUS Facility Management suite of applications.
Our Technical Support team is available to troubleshoot and resolve technical problems using remote web tools which allow our technicians to interact with customers' desktops & servers to resolve issues quickly over a secured online connection. Our Tech Support Ticket system provides customers email notifications and tracking of Support Requests from submission to completion.
Support calls are processed in the order received. An application engineer is normally responds to clientâ€™s support request within four (4) hours and resolves the issue as soon as possible. Case resolution time varies depending on the nature and complexity of the request. The Support team will provide you with the best possible estimate of duration.
Tech Support Options:
Level One Support:
When you purchase Autodesk Products from us you receive a complimentary Level One Support.
Support Higher Levels:
Additional support options/levels are available for our offered CAD, BIM, CAFM and IWMS applications which may include onsite and remote business consulting with ongoing focused support for specific applications by Autodesk and ARCHIBUS.