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Current customers can contact us directly with support questions.  Fill  your request below or Call (201) 792-6300:

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Robotech CAD Solutions, Inc. offers several technical support programs for ARCHIBUS and AutoCAD customers. This service is recommended for new and existing CAD operations for solving systems/network configuration problems and application problems.

Supported systems include single-user or networked ARCHIBUS and AutoCAD applications, and other specialized applications for building design and management. All our support programs include Standard Remote Technical Support service throughout the year. The support is provided by application specialists using remote access tools such as WebEx, Logmein, etc.

In case problems cannot be resolved via remote access an on-site service call will be scheduled, based on availability, at an hourly rate.

The cost for the annual support program is based on parameters such as number of systems and users, the installed applications, hardware and network configuration and required response time.